After teaching on Monday my colleagues and I went to lunch. We decided to go to Cici's. I want to say a HUGE thank you to their staff because what we witnessed was awesome.
We got there right after the main lunch rush (nearing 2pm). In front of us was a basketball team (maybe) of high schoolers (maybe). There were probably about 30 of them coming in as we did.
The manager kindly called all of our attention (mostly I think targeted at the large group) and said that they were happy to have us but that they were running low on pizzas because the lunch rush had just ended but to not worry because they would have it back out as fast as they could. Then he said a few other really kind and polite words and my friends and I (all studying public relations) thought, "wow he is awesome with issues management." Excitedly we went through the line thinking about how awesome he and his staff were to us that day. (The cashier was Beth who totally rocked and just really seemed to care enough about all of us to ask us about our day etc.- I love that about people!)
So we're all eating our pizza at our table- watching as the staff really pulled together to accommodate a large group (who by the way did NOT have reservations) and we're all impressed. Then I noticed the comment cards sitting near the exit. I got way excited, thought of my blog and the thank-you movement, and grabbed one up:
(*Note all the happy slashes in the excellent column. You can also kind of see where i filled out the entire backside.)
Anyways, I thought it was cool. I think people should do these more. Let your service industry know what they are doing right! And don't forget to tell them THANKS!
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