So, I have to brag about customer service for a change rather than the food industry. Last week I ordered two photo books from lulu.com for graduation gifts for my two gals Amanda and Mel.
Well I ordered them with my credit card and wondered why the heck I never got an e-mail confirmation. I usually stayed logged in to the website but for some reason I had logged out and when I tried to log in my id and password were not found.
I freaked needless to say.
I used their "Live Chat" feature and got everything settled (long story short) and Ralph Y is awesome. He was my service rep and was totally there for me via IM. How cool is that?
So thank you and have a nice day lulu.com (and I highly recommend them for self publishing and other cool projects).
Wednesday, August 6, 2008
Tuesday, July 22, 2008
Service shout out of the day
Sorry it's been a while, thesis catching up with me. Anyways, I'm still around spreading the thank you love. Are you?
Tonight I want to thank pizza delivery folks. Or really, anyone who will deliver. Especially tonight I want to thank the sweet girl who was soaked from the rain (because I didn't want to go out and buy food in the rain). Here is a big thumbs up to you!
We should all make an effort to tip more when it rains...
Tonight I want to thank pizza delivery folks. Or really, anyone who will deliver. Especially tonight I want to thank the sweet girl who was soaked from the rain (because I didn't want to go out and buy food in the rain). Here is a big thumbs up to you!
We should all make an effort to tip more when it rains...
Saturday, July 5, 2008
First ever- Employee of the Month
So I mentioned starting this before, but here it is: TYHAND's first ever Employee of the Month- Kyle.
Kyle is a waiter/server in Auburn, AL at Santa Fe. He is pictured below:
Kyle unfortunately shared lots of horror stories with my friends and I are dinner last week and we decided he should be the first employee of the month. So visit Santa Fe, ask for this guy- and tip big :)
He's putting himself through college and dreams of being a filmmaker. Kudos to you Kyle!
Kyle is a waiter/server in Auburn, AL at Santa Fe. He is pictured below:
Kyle unfortunately shared lots of horror stories with my friends and I are dinner last week and we decided he should be the first employee of the month. So visit Santa Fe, ask for this guy- and tip big :)
He's putting himself through college and dreams of being a filmmaker. Kudos to you Kyle!
Apologies for the hiatus!
Sorry- been busy with the thesis but have no fear. Fun content headed your way!
Thursday, June 19, 2008
Calling for Submissions!
I want YOU to be involved! Think you have a fun story you want to see on the blog? EMAIL IT! Know an awesome service person who should be featured as an Employee of the Week? EMAIL IT! I'm looking for anything you want to contribute. Thanks!
contact at thankyouhaveaniceday@gmail.com
contact at thankyouhaveaniceday@gmail.com
Service shoutout of the day
Cici's Pizza (in Auburn, AL) manager is by far the coolest person I have seen in the service industry lately. He gets a super thumbs up.
After teaching on Monday my colleagues and I went to lunch. We decided to go to Cici's. I want to say a HUGE thank you to their staff because what we witnessed was awesome.
We got there right after the main lunch rush (nearing 2pm). In front of us was a basketball team (maybe) of high schoolers (maybe). There were probably about 30 of them coming in as we did.
The manager kindly called all of our attention (mostly I think targeted at the large group) and said that they were happy to have us but that they were running low on pizzas because the lunch rush had just ended but to not worry because they would have it back out as fast as they could. Then he said a few other really kind and polite words and my friends and I (all studying public relations) thought, "wow he is awesome with issues management." Excitedly we went through the line thinking about how awesome he and his staff were to us that day. (The cashier was Beth who totally rocked and just really seemed to care enough about all of us to ask us about our day etc.- I love that about people!)
So we're all eating our pizza at our table- watching as the staff really pulled together to accommodate a large group (who by the way did NOT have reservations) and we're all impressed. Then I noticed the comment cards sitting near the exit. I got way excited, thought of my blog and the thank-you movement, and grabbed one up:
(*Note all the happy slashes in the excellent column. You can also kind of see where i filled out the entire backside.)
Anyways, I thought it was cool. I think people should do these more. Let your service industry know what they are doing right! And don't forget to tell them THANKS!
After teaching on Monday my colleagues and I went to lunch. We decided to go to Cici's. I want to say a HUGE thank you to their staff because what we witnessed was awesome.
We got there right after the main lunch rush (nearing 2pm). In front of us was a basketball team (maybe) of high schoolers (maybe). There were probably about 30 of them coming in as we did.
The manager kindly called all of our attention (mostly I think targeted at the large group) and said that they were happy to have us but that they were running low on pizzas because the lunch rush had just ended but to not worry because they would have it back out as fast as they could. Then he said a few other really kind and polite words and my friends and I (all studying public relations) thought, "wow he is awesome with issues management." Excitedly we went through the line thinking about how awesome he and his staff were to us that day. (The cashier was Beth who totally rocked and just really seemed to care enough about all of us to ask us about our day etc.- I love that about people!)
So we're all eating our pizza at our table- watching as the staff really pulled together to accommodate a large group (who by the way did NOT have reservations) and we're all impressed. Then I noticed the comment cards sitting near the exit. I got way excited, thought of my blog and the thank-you movement, and grabbed one up:
(*Note all the happy slashes in the excellent column. You can also kind of see where i filled out the entire backside.)
Anyways, I thought it was cool. I think people should do these more. Let your service industry know what they are doing right! And don't forget to tell them THANKS!
Monday, June 16, 2008
Service shoutout of the day
I'm not really one for coffee, and I've always had this impression of Starbucks that kind of kept me out of the store but I really enjoyed the service this past weekend at the Athens, GA Starbucks.
The nice lady at the register taking orders would ask everyone their name (from what I hear this is normal in coffee places so that they can call your name when your drink is ready) but she would also introduce herself to everyone and say her own name. Smile. And carry on actual conversations.
She gets the super thumbs up! Not only for the above reason, but because later that evening after she closed and my friends and I were still out on the patio in downtown Athens, she walked by, waved, and said for everyone to have a great night. And I'm pretty sure she remembered some of our names.
That's just awesome.
THANKS! :)
The nice lady at the register taking orders would ask everyone their name (from what I hear this is normal in coffee places so that they can call your name when your drink is ready) but she would also introduce herself to everyone and say her own name. Smile. And carry on actual conversations.
She gets the super thumbs up! Not only for the above reason, but because later that evening after she closed and my friends and I were still out on the patio in downtown Athens, she walked by, waved, and said for everyone to have a great night. And I'm pretty sure she remembered some of our names.
That's just awesome.
THANKS! :)
Monday, June 9, 2008
Service shoutout of the day
Just a quick post to say a super thanks to the people at Sonic. I have had two great experiences with them in the past week.
First, the other day it was Hades hot outside. So, I look at the clock and it's between 2-4 p.m. which means...HAPPY HOUR! Half off drinks and slushes. I drive up to the drive thru and purchase a large Route 44 site cherry-limeade. And it was most excellent. The lady at the drive thru did the coolest thing though. She offered to take my old drink and throw it away (as you know I have been to Burger King lately and have accumulated quite the number of cups in my car...). I was totally surprised! She threw out my old drink so I didn't have to throw it in the backseat with the rest of the graveyard of fast food packaging...too cool...to that I say THANKS!
Second, I went today after class. I got a large grape slush and it was awesome. Their so friendly at the Sonic in Auburn. It makes me happy. To all the tigers in Auburn- don't forget to say thanks!
I'm going to check into methods of delivering feedback to Sonic as there wasn't anything on my receipt (and if there was...I think I spilled grape slush on it)...
First, the other day it was Hades hot outside. So, I look at the clock and it's between 2-4 p.m. which means...HAPPY HOUR! Half off drinks and slushes. I drive up to the drive thru and purchase a large Route 44 site cherry-limeade. And it was most excellent. The lady at the drive thru did the coolest thing though. She offered to take my old drink and throw it away (as you know I have been to Burger King lately and have accumulated quite the number of cups in my car...). I was totally surprised! She threw out my old drink so I didn't have to throw it in the backseat with the rest of the graveyard of fast food packaging...too cool...to that I say THANKS!
Second, I went today after class. I got a large grape slush and it was awesome. Their so friendly at the Sonic in Auburn. It makes me happy. To all the tigers in Auburn- don't forget to say thanks!
I'm going to check into methods of delivering feedback to Sonic as there wasn't anything on my receipt (and if there was...I think I spilled grape slush on it)...
Friday, June 6, 2008
Service shoutout of the day
I LOVE CHICK-FIL-A. Hands down one of my top three fast food dining choices. I have always had the best service at Chick-fil-a (and it helps that their food is pretty yumz). Anyways, I told myself today I would make my own lunch (and I did) but it was pretty un-yumz. So, on the way home from work today I stopped to get tasty goodness from Chick-fil-a. The line was forever long but it is always worth it (most of the time it goes really quick).
So, I get my delicious lunch and bring it home. I decided to check the receipt for ways to give feedback to the restaurant. They have their store number on the receipt. I look Chick-fil-a up online also and they have a very cool feedback section on their Contact Us section. So I took 2 minutes (seriously only two minutes) to write them a note and say thanks (see below):
"I just want to say I have had the best service for the longest time from this store. I love it inside and out. Today I had James at the drive thru and he was most excellent. Thank you for the great service."
Two minutes folks! That's even less time than it took to call Burger King. So be sure to take some time to say THANKS!
So, I get my delicious lunch and bring it home. I decided to check the receipt for ways to give feedback to the restaurant. They have their store number on the receipt. I look Chick-fil-a up online also and they have a very cool feedback section on their Contact Us section. So I took 2 minutes (seriously only two minutes) to write them a note and say thanks (see below):
"I just want to say I have had the best service for the longest time from this store. I love it inside and out. Today I had James at the drive thru and he was most excellent. Thank you for the great service."
Two minutes folks! That's even less time than it took to call Burger King. So be sure to take some time to say THANKS!
Tribute to Steve- part II
I mentioned Steve, the manager at the Burger King in some north GA mountainous place, in my first post. Well I finally found my receipt from this evening of tasty pleasant joy.
(Sorry about the quality of the photo, my digital camera is in hiding and I've been using my cell phone camera)
Anyways, I flip the receipt over to check out the back. It basically tells you to call a number and take a survey in exchange for a free Whopper. I don't eat Whoppers but I do feel like I owe it to Steve to call this number.
Thus, I called. It was a quick survey. My cell phone shows that the entire call took 6 minutes and 14 seconds to complete. Simple enough. What can you think of doing that takes less than 6 minutes and 14 seconds?
Anyways, it was mostly simple yes or no question, a lot of scale questions. But I don't feel like I have been able to fully express how much I enjoyed Steve (and Greg whose name I just figured out upon finding my receipt). Any ideas?
(Sorry about the quality of the photo, my digital camera is in hiding and I've been using my cell phone camera)
Anyways, I flip the receipt over to check out the back. It basically tells you to call a number and take a survey in exchange for a free Whopper. I don't eat Whoppers but I do feel like I owe it to Steve to call this number.
Thus, I called. It was a quick survey. My cell phone shows that the entire call took 6 minutes and 14 seconds to complete. Simple enough. What can you think of doing that takes less than 6 minutes and 14 seconds?
Anyways, it was mostly simple yes or no question, a lot of scale questions. But I don't feel like I have been able to fully express how much I enjoyed Steve (and Greg whose name I just figured out upon finding my receipt). Any ideas?
Wednesday, June 4, 2008
Service shoutout of the day
I'd like to take a quick moment to say thanks to the workers at Panera in Athens, GA. They did a rockin job this past weekend and I've been meaning to write a post about it.
I know people like me can be a pain (I order Caesar salads with Ranch instead of Caesar dressing and most of my sandwich type foods with pretty much only meat and cheese...) so I just wanted to say thanks. They don't ask questions, judge me (and other picky eaters), or complain. They were happy to help and to that I say THANKS!
Make sure if you are in Athens to stop by Panera. The food is yum and the people were great.
I know people like me can be a pain (I order Caesar salads with Ranch instead of Caesar dressing and most of my sandwich type foods with pretty much only meat and cheese...) so I just wanted to say thanks. They don't ask questions, judge me (and other picky eaters), or complain. They were happy to help and to that I say THANKS!
Make sure if you are in Athens to stop by Panera. The food is yum and the people were great.
Tuesday, June 3, 2008
The beginning- a tribute to Steve
Good evening, or for some good morning.
I want to take this time to first and foremost say thanks. Thank you to all of those out there that work the crappy jobs. This means thank you to all of the fast food employees, restaurant chefs, cooks, hosts/hostesses, waitress/waiters and servers. Thank you to the retail store clerks who are just trying to make it to 9 p.m. when that last customer comes in at 8:59 p.m. Thank you to anyone who has had to struggle to keep that smile on their face while serving the needs of another in exchange for a mere minimum wage. Again, I say thanks.
You see, I want this blog to be dedicated to recognizing those who are often brushed off and disregarded. Or worse, those who are complained about for making their customer's extra fatty burger not fat enough. Seriously? Yeah. Seriously.
I want to feature those who keep going despite the constant disrespect. I also want to pay tribute to the late night diner waitress who smiles even though Drunken McFratty is puking under her table. I want to honor those who we all, yes even myself, forget to thank.
And thus, an idea was born. Actually, this one has been a long time coming...let's begin when I was in college.
At the University of West Georgia, I was a young scholar eager to learn and make good grades...which translation means I was up all hours of the night doing God knows what. Most of the time I was probably out getting a snack. My friends and I often frequented the local Taco Bell. Our Taco Bell was special in Carrollton, GA. Very special. We always had great service. There was this one guy at the drive thru who always had a smile on his face and would tell my friends and I "Be safe out there and have a great night." It was great. He was always looking out for us. One time, he in fact scared off a creepy man who had walked up to my car and tried to get my passenger to roll down the window. I always said to myself, I wish there was something I could do to let this guy know how much he rocks.
But alas, I never really followed through (I blame college for making me so lazy).
Jump ahead in time a few more years. I'm now an even bigger scholar (translation lazy person not wanting to get a job in the "real world") in graduate school at the awesome Auburn University (yeah buddy- War Damn Eagle). Anyways, I'm going to a wedding one weekend (this past weekend) and on the way home from the wedding my husband (Tim-he's a Bulldog) and we stop at a Burger King because Tim needed a soda (and I may have been hungry again).
We're at the Burger King and I had been telling Tim about my idea to start calling and saying thank you to managers at places to *gasp* not complain, but to thank people. And what do you know? I met Steve. Steve was a cool guy. He was the manager at Burger King. He took great care of Tim and I. And I thanked him and told him he would be the first post in my blog. So here's to you Steve. Thanks for the awesome #11 without that yucky sauce. It truly made my evening.
And here we are. You have now made it through my first post.
Please join me as I grow this 'thank you have a nice day' movement. I'll keep you updated on my awesome run-ins with great service, start to feature certain employees (i.e. Employee of the Week/Month), and some other cool surprises that I have in store.
So tell a friend about the blog, and tell your next drive thru server THANKS!
I want to take this time to first and foremost say thanks. Thank you to all of those out there that work the crappy jobs. This means thank you to all of the fast food employees, restaurant chefs, cooks, hosts/hostesses, waitress/waiters and servers. Thank you to the retail store clerks who are just trying to make it to 9 p.m. when that last customer comes in at 8:59 p.m. Thank you to anyone who has had to struggle to keep that smile on their face while serving the needs of another in exchange for a mere minimum wage. Again, I say thanks.
You see, I want this blog to be dedicated to recognizing those who are often brushed off and disregarded. Or worse, those who are complained about for making their customer's extra fatty burger not fat enough. Seriously? Yeah. Seriously.
I want to feature those who keep going despite the constant disrespect. I also want to pay tribute to the late night diner waitress who smiles even though Drunken McFratty is puking under her table. I want to honor those who we all, yes even myself, forget to thank.
And thus, an idea was born. Actually, this one has been a long time coming...let's begin when I was in college.
At the University of West Georgia, I was a young scholar eager to learn and make good grades...which translation means I was up all hours of the night doing God knows what. Most of the time I was probably out getting a snack. My friends and I often frequented the local Taco Bell. Our Taco Bell was special in Carrollton, GA. Very special. We always had great service. There was this one guy at the drive thru who always had a smile on his face and would tell my friends and I "Be safe out there and have a great night." It was great. He was always looking out for us. One time, he in fact scared off a creepy man who had walked up to my car and tried to get my passenger to roll down the window. I always said to myself, I wish there was something I could do to let this guy know how much he rocks.
But alas, I never really followed through (I blame college for making me so lazy).
Jump ahead in time a few more years. I'm now an even bigger scholar (translation lazy person not wanting to get a job in the "real world") in graduate school at the awesome Auburn University (yeah buddy- War Damn Eagle). Anyways, I'm going to a wedding one weekend (this past weekend) and on the way home from the wedding my husband (Tim-he's a Bulldog) and we stop at a Burger King because Tim needed a soda (and I may have been hungry again).
We're at the Burger King and I had been telling Tim about my idea to start calling and saying thank you to managers at places to *gasp* not complain, but to thank people. And what do you know? I met Steve. Steve was a cool guy. He was the manager at Burger King. He took great care of Tim and I. And I thanked him and told him he would be the first post in my blog. So here's to you Steve. Thanks for the awesome #11 without that yucky sauce. It truly made my evening.
And here we are. You have now made it through my first post.
Please join me as I grow this 'thank you have a nice day' movement. I'll keep you updated on my awesome run-ins with great service, start to feature certain employees (i.e. Employee of the Week/Month), and some other cool surprises that I have in store.
So tell a friend about the blog, and tell your next drive thru server THANKS!
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