Service Shoutout of the Day

So, I have to brag about customer service for a change rather than the food industry. Last week I ordered two photo books from lulu.com for graduation gifts for my two gals Amanda and Mel.

Well I ordered them with my credit card and wondered why the heck I never got an e-mail confirmation. I usually stayed logged in to the website but for some reason I had logged out and when I tried to log in my id and password were not found.

I freaked needless to say.

I used their "Live Chat" feature and got everything settled (long story short) and Ralph Y is awesome. He was my service rep and was totally there for me via IM. How cool is that?

So thank you and have a nice day lulu.com (and I highly recommend them for self publishing and other cool projects).